Frequently Asked Questions
Everything you need to know about your sweet cravings.
How long do Crave Cookies stay fresh?
Our cookies are best enjoyed within 3-5 days of delivery. To maintain peak freshness, keep them in an airtight container at room temperature, or freeze them for up to 3 months.
Do you offer nationwide shipping?
Yes! We ship our gourmet cookies across the entire country. Orders are typically processed within 24-48 hours and shipped via expedited mail to ensure they arrive soft and delicious.
Are there gluten-free or vegan options available?
We currently offer a selection of gluten-friendly cookies. While we take precautions to avoid cross-contamination, all our treats are produced in a facility that handles wheat, nuts, and dairy.
Can I track my cookie delivery?
Absolutely. Once your order is baked and boxed, you will receive an email with a tracking number so you can follow your cookies every step of the way.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
What is the best way to reheat my cookies?
For that 'straight from the oven' experience, we recommend reheating your cookies in a microwave for 10-15 seconds or in a 350°F oven for 2-3 minutes.