Returns & Exchanges

At Crave Cookies, we strive to deliver the freshest treats possible; however, due to the perishable nature of our food products, we cannot accept physical returns. If you are unsatisfied with your order, please reach out to us within 24 hours of receipt so we can make it right through a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team or visit our store location within 24 hours of your purchase to report any issues with your order.

• 2.
  Provide Proof

  Please include your order number and clear photos of the cookies and packaging to help us understand what went wrong.

• 3.
  Quality Review

  Our team will quickly review your claim to ensure it meets our quality guarantee standards for freshness and accuracy.

• 4.
  Resolution

  Once approved, we will issue a digital gift card for the value of the items or prepare a fresh replacement batch for immediate pickup.